To use Dr Selwan Panthenol Cream, apply a small amount to clean, dry skin on your face or body, gently massaging in circular motions until fully absorbed, and use it twice daily (morning and night) for deep hydration, skin repair, and to enhance elasticity, but avoid eyes and always use sunscreen during the day.
Purchase & Return Policy
Last updated: September 17, 2026
We want you to love your purchase. If you are not fully satisfied, you may request a return subject to the conditions below.
Return Eligibility
- Return requests must be submitted within 14 days from the delivery date.
- Items must be unused, in their original condition, and in all original packaging and seals.
- Proof of purchase (order number/invoice) is required.
Non-Returnable Items
- Opened or used cosmetics, skincare, fragrances, and personal-care items (for hygiene and safety reasons).
- Items marked as “Final Sale” or “Non-returnable”.
- Gift cards, vouchers, and downloadable/digital products.
How to Start a Return
- Contact our Customer Support with your order number and reason for return.
- Wait for return authorization and instructions (including pickup or drop-off details).
- Pack the item securely in its original packaging and include all accessories/freebies.
Refunds
- After inspection and approval, refunds are issued to the original payment method within 5–10 business days.
- Original shipping fees are non-refundable unless the return is due to our error or a defective/damaged item.
- If a coupon/discount was applied, the refunded amount will reflect the discounted price paid.
Exchanges
Exchanges are subject to stock availability. If the requested item is unavailable, a refund may be issued instead.
Damaged / Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as appropriate.
For assistance, please contact our Customer Support. By placing an order, you agree to this policy and our Terms & Conditions.
🚚 Shipping Policy
Last updated: September 17, 2026
Processing Times
- Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
- During high-volume periods or promotions, processing may take longer.
Delivery Estimates
- Cairo & Giza: approximately 1–3 business days.
- Other governorates: approximately 2–5 business days.
- Delivery timeframes are estimates and may vary due to carrier capacity, address accuracy, and unforeseen events.
Shipping Fees
- Shipping fees are calculated and displayed at Checkout before you place your order.
- Free shipping may apply above a threshold advertised on the website (if applicable).
Order Tracking
Once your order ships, you may receive a tracking number or courier reference (when available). Tracking updates are controlled by the carrier.
Delivery Attempts & Address Changes
- If delivery fails due to unavailability or incorrect address, the carrier may schedule a new attempt and additional fees could apply.
- Please ensure your address and contact number are accurate at Checkout. Address changes after dispatch may not be possible.
International Shipping
Unless stated otherwise, we currently ship within Egypt. For international shipping inquiries, please contact Customer Support.
By placing an order, you agree to this Shipping Policy and our Terms & Conditions.
🔒 Privacy Policy
Last updated: September 17, 2026
Your privacy matters to us. This Policy explains what data we collect, how we use it, and the choices you have.
Information We Collect
- Account & Contact Data: name, email, phone, billing/shipping addresses.
- Order Data: items purchased, order totals, delivery details, and communications related to your order.
- Payment Data: processed securely by our payment providers (we do not store full card details).
- Device & Usage Data: IP address, browser type, and analytics/cookies for performance and personalization.
How We Use Your Information
- To process orders, payments, shipping, and returns.
- To improve our website, products, and customer service.
- To send important updates about your order or account.
- With your consent, to send marketing communications (you may opt out at any time).
Sharing Your Information
- We share necessary data with trusted service providers (e.g., payment processors, shipping couriers) solely to fulfill your order.
- We may disclose information when required by law or to protect our rights and users.
Cookies & Analytics
We use cookies to enable essential site functions, remember preferences, and analyze traffic. You can manage cookies in your browser settings; disabling some cookies may affect site functionality.
Data Retention
We retain personal data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Your Rights
- Access, correct, or delete your personal information (subject to legal exceptions).
- Opt out of marketing communications at any time.
- Request details about how your data is processed.
Security
We implement reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children.
Updates to This Policy
We may update this Policy from time to time. The “Last updated” date reflects the latest changes.
If you have questions or requests regarding your data, please contact Customer Support.
📜 Terms & Conditions
Last updated: September 17, 2026
Acceptance of Terms
By accessing this website and placing an order, you agree to be bound by these Terms & Conditions and our associated Policies.
Products, Pricing & Availability
- We strive for accuracy, but product descriptions, images, prices, and availability may change without notice.
- We reserve the right to correct errors or cancel orders arising from incorrect information.
Orders & Payments
- Placing an order constitutes an offer to purchase. We may accept or decline at our discretion.
- Payment must be authorized at Checkout via supported methods. Some orders may require additional verification.
Shipping & Delivery
- Delivery timeframes are estimates only and are subject to carrier performance.
- Risk of loss passes to you upon delivery to your designated address.
Returns & Refunds
Returns and refunds are governed by our Purchase & Return Policy. Please review it before submitting a request.
Accounts & Security
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- Notify us promptly of any unauthorized use or security concerns.
Prohibited Use
- Do not misuse the site, interfere with its operation, or engage in fraudulent or unlawful activities.
- Do not attempt to access data or accounts without authorization.
Intellectual Property
All content, logos, and trademarks displayed on this site are the property of their respective owners and protected by applicable laws.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from your use of the site or products.
Governing Law & Jurisdiction
These Terms are governed by the laws of the Arab Republic of Egypt. You agree to the exclusive jurisdiction of the courts of Cairo, Egypt.
Changes to Terms
We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the updated Terms.
For any questions, please contact our Customer Support team.
